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Support ArticlesDacast does not provide customer support for the viewers, but only to its customers. If you are interested in live customer support for your viewers, this may be possible at an extra cost via our professional services. Any questions or need help/access to this feature? Please contact usfrom within your Dacast account directly if […]
If you haven’t signed up for a Dacast account and are seeing this on your credit card statement, chances are you bought access to a stream/video recently from one of our live streaming customers or partners. So either you did a Pay-Per-View for an event or signed up for a subscription. Try to line […]
Progressive Download is a technique wherein video, or audio content can be watched while downloading to a computer or device. This process differs from streaming in that the file is saved to your computer during the process, although sometimes without the user knowing it and sometimes only temporarily. Dacast uses a strictly streaming approach that […]
Depending on which type of channel you have, there will be a different amount oflatency in the live stream. For HTML5 live channel, due to taking the RTMP feed and making it compatible over mobile devices, there is a delay of30-45 seconds. Latency might be longer if your upload connection is “”slow”” or computer is […]
The HTTP website referrer option on Dacast lets you add website referral restrictions to your content. For example, if you own the website www.test.com, you can set up a restriction to block sites that arent www.test.com from trying to grab and reuse your embed code. H2> How a Website Referrer Relates to Dacast Under the […]