What Can I Do if I Experience a Video API Issue in My Dacast Account?

Step 1: Double-Check the API Documentation? Our documentation is automatically updated each time we improve our API. You can test each API call directly in the documentation. To do so, please enter your broadcaster ID (BID) and your API key using the following format:broadcaster ID_API key Those information are available in your API section under […]

Can I Insert Closed Captions on a Dacast Live Stream?

  What is a Closed Caption? Closed captions refer to the visual display of the audio in a program, such as a TV broadcast. The standards widely used for online video are: – CEA-608, also known as Line 21 – CEA-708, the latest standard for digital television. Does Dacast Support Closed Captioning in a Live […]

Does Dacast Offer Discounts to Certain Types of Organizations?

Does Dacast Offer Discounts? No, Dacast does not offer any discounts for certain types of organizations. Is There a Special Rate for Non-Profits? There isnt a special rate for non-profits, schools, religious entities, or other organizations. The pricing found on the main page applies to all, although discounts are available through larger plan commitments. How […]

Who Should My Viewers Contact for a Refund or Paywall Issue?

How to Get a Refund For a Paywall Issue? Your viewers will need to contact helpdesk@inplayer.com. How to Resolve Paywall Issues Your viewers can also contact this same email address if they are facing an issue such as: resolving username and password problems payment processing assistance and problem resolution assistance with navigating around application menus […]