Why is my video content not playing in Facebook?

Please note that any content published on Facebook including video and live stream will be opened on a new tab and won’t directly play in your Facebook feed.

If you have published a live channel or a VOD with a paywall and you cannot play on the new tab, please:

1. Verify that your video content has been turned ON in the back office
2. For a live channel please double check your encoder settings

If you still cannot play your live channel nor your VOD on the new tab, please contact our support team.

*To share a paid content (live or VOD) on Facebook, please make sure to include the share code in your post and ask your followers to click on the link to access the content. 

When clicking on the link, the video content will open in a new video and the viewers will be able to access the content after purchasing it.

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