Question 1

Is the Dacast Live Streaming Solution available in Canada?

Dacast Team · Accepted Answer

Yes, Dacast uses a worldwide content delivery network in order to send streams to viewers. This includes both live and on-demand services. This is due to the CDN connection that Dacast utilizes (Limelight Networks), which has a server presence all over the world.

Background:

Limelight Networks' interconnection policy seeks to enhance its global connectivity to other networks. Interconnection with any partner network should be mutually beneficial and meet certain technical criteria. Limelight Networks practices a selective peering policy. Due to their peering program, Limelight Networks, Inc. operates AS 22822 as its global backbone network but also has other ASNs in specific regions and markets. Limelight's Interconnect markets and respective ASNs include Canada. According to CDN Intelligence Reports, the global mobile Content Delivery Network (CDN) market is predicted to reach US$70.3 billion by 2025. This is indicative of the continued growth of online video content, increasing the use of Internet services, and the rise of mobile web access.

Best Practices:

Always go to www.testmy.net and click on the Upload Speed Test tab before starting to live stream to check out the available bandwidth you have for streaming. You should set your streaming bit rate to 75% or less of the reported Upload Speed and everything should be fine. Any questions or need help/access to this feature? Please contact us. Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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Additional Resources

Question 2

Does Dacast Provide Customer Support for My Viewers ?

Dacast Team · Accepted Answer

Dacast does not provide customer support for the viewers, but only to its customers. If you are interested in live customer support for your viewers, this may be possible at an extra cost via our professional services. Any questions or need help/access to this feature? Please contact usfrom within your Dacast account directly if you are interested. Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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Additional Resources:

Question 3

I was billed from DACAST INC, what was this?

Dacast Team · Accepted Answer

If you haven't signed up for a Dacast account and are seeing this on your credit card statement, chances are you bought access to a stream/video recently from one of our live streaming customers or partners. So either you did a Pay-Per-View for an event or signed up for a subscription. Try to line up when you purchased and if you watched anything that day for which required payment.

More on Pay-Per-View Streaming and Video Monetization

Dacasts secure paywall has made it easy for users to monetize their video content with both pay-per-view and subscription methods. In addition to these two video monetization models, Dacast also offers ad-based monetization which works very similarly to YouTubes monetization structure. The beauty Dacast is that you have the power to control how you monetize your content down to the smallest of characteristics on your paywall. With the help of player API, you can tweak and customize your secure paywall to best serve your audience. In addition to the endless possibilities with API, the new paywall also comes equipped with some built-in features that include settings geared towards accommodations for global viewers. Not yet a Dacast user, and interested in trying Dacast risk-free for 14 days? Sign up today to get started.

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