Wild Edric Media Partners with Dacast for Seamless Live Streaming Solutions

Wild Edric Media, a dynamic media production company based in the Midlands, UK, faced significant challenges with their previous live streaming platform before joining Dacast in 2020. “The time before Dacast was a bit of a nightmare,” recalls Carl Walker, founder and Managing Director of Wild Edric Media.

• The company was using another live platform that was unreliable, causing streams to never start, stop abruptly and embarrassing service failures. 

“Before Dacast, we were really struggling to justify our value of service to our best customer because the platform we were using was unreliable and we had no control over, really.” 

• Wild Edric Media experienced difficult times with their best clients compromising their reputation despite putting their best work on the Video production side. “It’s beyond our sphere of control but impacts our business and our team directly” shared the founder.
• The lack of customer service or support was really critical for the team. No access to human help was possible with their previous provider when technical difficulties arose. “It was really messy before Dacast.”

With the pandemic, the importance of live streaming for businesses, theaters, and other organizations amplified and Carl found himself urgently needing a more stable and reliable platform to ensure the quality and dependability of their live streaming services. The search for accessible and real customer service was their top priority too. 

After extensive research and side-by-side comparisons of various platforms online, Wild Edric Media chose Dacast for its reliability, flexibility, and comprehensive features. Carl’s decision was influenced by Dacast’s strong performance and ease of use, which he described as “fit for purpose and really stable enough for us to stake our reputation on.” 

Dacast technology is safe and reliable. 

Since they signed up with Dacast they haven’t looked back. Carl said: “Live streaming has a lot of moving parts. Once we set up the Dacast element, we know we can just effectively forget about it when we hit the go button on our encoder.” 

Dacast provided an easy onboarding process and exceptional customer support. 

Carl appreciated the seamless setup, user-friendly interface, and the ability to integrate graphics effortlessly.

The around-the-clock live support from real agents is paramount and makes live events stress free streaming from a brand new location or from multiple locations at a time.

The impact of Dacast on Wild Edric Media’s operations has been profound. Since implementing Dacast, the company has experienced a flawless streaming record, with Carl confidently stating, “Since using Dacast, it has never ever let us down, ever.” This reliability has enabled Wild Edric Media to focus on delivering high-quality live events without the stress of technical failures.

Wild Edric Media’s clients have responded positively to the improved service quality, leading to increased client satisfaction and numerous five-star reviews.

Carl highlighted, “The metric that is most important to me is the client feedback. We always ask for reviews, and I’m proud to say we consistently get five-star reviews.”

The stability and dependability of the Dacast platform have also allowed Wild Edric Media to expand their live streaming services, reaching new audiences and securing more business through referrals. “We did a live streaming of a conference last year, which led to us getting another gig through a client referral,” Carl shared.

Carl Walker sums up their experience with Dacast by saying, “If you’re thinking of using Dacast, don’t think, just do it. It has transformed our live streaming services and given us the peace of mind we needed.”

Wild Edric Media’s partnership with Dacast showcases how the right live streaming platform can elevate service quality, enhance client satisfaction, and drive business growth.

Wild Edric Media is an impactful media production company based in the Midlands, UK. Founded in 2014, the company specializes in video production for marketing, TV commercials, and live event streaming services. They provide multi-camera and live mixed services for business conferences, award ceremonies, and theater productions. Wild Edric Media prides itself on delivering high-quality production and has built a reputation for excellence through client referrals and five-star reviews.